Frequently Asked Questions


    While we make every effort not to be out of stock, occasionally we are out of certain items. If we are out of stock on an item that you've ordered, we will notify you as soon as we can. We advise you to contact us for item availability as our merchandise sells out faster than we can update, and this is unfortunately completely out of our control. We apologize for this inconvenience.


    A) We accept all major credit cards, and PayPal payments manually. If you choose to pay with PayPal, you will be sent the PayPal Invoice once you have placed your order. Please note that all charges will be in US dollars. Please make sure you send us the correct e-mail address to send the PayPal invoice too. The shipping address must be the same in your order as it appears in PayPal.
    PLEASE NOTE: We will send you a few reminders to pay. If you do not pay, your order will get cancelled and you will no longer be able to pay using this option.

    A) All of the merchandise advertised on our website is what you can expect to receive in person. After years of research, we have found the highest reputable warehouses that distribute this kind of apparel. There are a lot of websites that use stock photo's to advertise their products when in fact, the merchandise they receive either looks nothing compared to the photo, or the quality is deplorable. We are nothing like this, which is why we post a 'Quality Guarantee' note on our website.
    PLEASE NOTE: Even though the physical appearance may be the same with high quality, these are not branded goods. For the actual brands, please visit their website.

    A) Shipping & Handling is all included in the advertised price of our products. You will not be paying extra for shipping!

    A) All of our merchandise is brand new and shipped directly from the warehouse/manufacturer to your location.

    A) Please provide us with your measurements as well as the size you normally take. We have a size chart guide available, however, this does not always comply with each product. You may submit this information with your order, as many items are also custom made.

    PLEASE NOTE: We no longer accept exchanges or give refunds based on sizing issues as most items are custom made so please make sure you give us your normal size, your measurements and your height for an accurate fit.

    A) At this moment we do not offer this service.

    We understand that during the Covid-19, signatures may not be accepted at the door for some countries, so please make sure you lookout for the package when it arrives as we are not responsible for stolen or lost packages. The updated tracking information in your account will provide you with details on the day your package should arrive. Also please note that we are not able to cancel or call an order back once it is in transit.
    A) This all depends on your location, however shipping normally takes anywhere from 8-16 business days, often much sooner than this. Some clients have received their order within just a few days after payment processing has been completed. If you have placed a larger order, you may receive more than one package and more than one tracking number. If you have received only part of your order, please do not worry as the other part of your order will not be far behind. Please also understand that if an order is taking longer than expected, please don't think we are ignoring you. This is usually because the warehouse may have run out of stock on a particular item, and they are just waiting for the next batch to come in. If we feel this is going to take longer than you should wait, we will notify you within the payment processing time and ask you if you would like to change the item for something else, or if you would rather have the refund.
    PLEASE NOTE: We are not responsible for customs fees, as each country is different. We will always mark the package a lot lower than the price that was paid so that this will decrease or eliminate all custom taxes.

    A) Normally we have an 'All sales are final' policy with our store, however, in extreme cases, we will accept a return for store credit or a refund. We will offer you a few solutions on how to rectify the situation, bottom line is that we want you to be happy. Exchanges are welcome provided that all tags are in place and that the item is in the same condition as it was when first shipped out to you. Handbags must have all original packaging on them.
    PLEASE NOTE: We no longer accept exchanges or give refunds based on sizing issues as most items are custom made so please make sure you give us your normal size, your measurements and your height for an accurate fit.

    Any complaints must be made within 3 days of receiving the package.

    PLEASE NOTE: You (buyer) will be responsible for the shipping of returns at your expense. We do not carry or offer return shipping labels. To honor your return/exchange, the item must be in the original packaging, unworn, unused. Please note that these goods are coming from China, therefore, this is where they must be returned too. We do not carry any merchandise in stock. If the postal service returns a package to us because an invalid address was provided or the package was not claimed, we will contact you and schedule a re-delivery at your expense. Re-delivery shipping fees will equal the exact dollar amount needed to ship the package. Once repayment shipping fees have been received, your package will be re-shipped the next business day. Original shipping fees are non-refundable, as the postal office will not reimburse us for re-shipping your package. Please be sure to review and double-check your order and size(s) before placing your order, as we only accept returns or exchanges if a mistake is made on our behalf. If this were to happen, all fees associated with the exchange will be at our expense. If a mistake is made with your order, please notify us within 3 business days after receipt. Refunds will only be given once we have reached an amicable decision. All refunds will not include the original shipping cost. When a refund is requested, please take pictures of the items you have received as this is the warehouse policy/requirement. Please make sure you mark your package as a return/gift with no value when shipping back to the warehouse otherwise the package will get sent back to you.

    A) Unfortunately not at this time. All merchandise is shipped out to you directly from the manufacturer/warehouse.

    A) The checkout is only in one currency, which is USD. It is impossible to tell you the exact cost in your home currency when you purchase, unfortunately, as each credit card company/bank applies different exchange rates and fees when they convert to USD. The currency conversion is just an indication, and that final pricing and conversion are determined by your bank on the day the transaction takes place.


    If we find that something is out of stock or on back order, we will offer to compensate you by requesting youΒ to change that item to something else, but will add a 10% credit.

    Example: A jacketsΒ costs you $150 but it is now out of stock, if you exchange it for something else, we will addΒ 10 percent to the price you paid for it, which will give you a $165 credit.

    This additional credit must be used in our store as this is non-refundable.

    If you would rather have theΒ refund of what you had originally paid, it usually takes up to 9 days for the refund to be processed.

    While we make every effort not to be out of stock, occasionally we are out of certain items. If we are out of stock on an item that you've ordered, we will notify you as soon as we can.Β 

    Please note that some of our merchandise may come without tags or labels although this is rare.

    Any chargebacks filed without notifying us for a resolution will be blacklisted, and banned from shopping in any of our stores, as this is not only considered credit card abuse but also shoplifting.

    If there are any unanswered questions, please contact us at one of the e-mail addresses below, and a response should be expected within 48 hours.

    Please note that sometimes we can get really busy, so if you don't hear fromΒ us right away, it is not because we are ignoring you. :)

    Our contact information: