PLEASE NOTE: We will send you a few reminders to pay. If you do not pay, your order will get cancelled and you will no longer be able to pay using this option.
PLEASE NOTE: Even though the physical appearance may be the same with high quality, these are not branded goods. For the actual brands, please visit their website.
PLEASE NOTE: We no longer accept exchanges or give refunds based on sizing issues as most items are custom made so please make sure you give us your normal size, your measurements and your height for an accurate fit.
Any complaints must be made within 3 days of receiving the package.
A) The checkout is only in one currency, which is USD. It is impossible to tell you the exact cost in your home currency when you purchase, unfortunately, as each credit card company/bank applies different exchange rates and fees when they convert to USD. The currency conversion is just an indication, and that final pricing and conversion are determined by your bank on the day the transaction takes place.
OUT OF STOCK ITEMS :
If we find that something is out of stock or on back order, we will offer to compensate you by requesting you to change that item to something else, but will add a 10% credit.
Example: A jackets costs you $150 but it is now out of stock, if you exchange it for something else, we will add 10 percent to the price you paid for it, which will give you a $165 credit.
This additional credit must be used in our store as this is non-refundable.
If you would rather have the refund of what you had originally paid, it usually takes up to 9 days for the refund to be processed.
While we make every effort not to be out of stock, occasionally we are out of certain items. If we are out of stock on an item that you've ordered, we will notify you as soon as we can.
Please note that some of our merchandise may come without tags or labels although this is rare.
Any chargebacks filed without notifying us for a resolution will be blacklisted, and banned from shopping in any of our stores, as this is not only considered credit card abuse but also shoplifting.
If there are any unanswered questions, please contact us at one of the e-mail addresses below, and a response should be expected within 48 hours.
Please note that sometimes we can get really busy, so if you don't hear from us right away, it is not because we are ignoring you. :)
Our contact information: